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University of California
Berkeley
Police Department
UCPD
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Location 1 Sproul Hall
Berkeley
CA 94720-1199
U.S.A.

ALL EMERGENCIES DIAL 9‑1‑1

Dial from a cell phone for campus police in an emergency (510) 642‑3333

NON-EMERGENCY NUMBER (510) 642‑6760
24-HOURS

Frequently Asked Questions

for BearWALK Night Safety Services

When can I use BearWALK?

BearWALK Night Safety services are jointly offered by UC Police and Parking & Transportation (P&T) year-round from dusk until about 6AM. Exact time that service begins is affected by Daylight Savings Time. All Night Safety Services (walks and shuttles) begin after dark, at dusk. However dusk varies with the season:

  • Fall and Winter -- usually 6:00 PM
  • Spring -- 7:00 PM during daylight savings time
  • Summer Break -- usually 8:00 PM

The last service request is taken at 5:30 AM via phone or online.

Should I use a Night Safety Shuttle?

Depends on whether you are ready to leave your location before 4 AM. If so, then you should check whether your destination is along the set shuttle routes shown on the map at bearwalk.berkeley.edu/shuttles. Remember, before 4 AM, shuttles make regular stops. A shuttle will stop at Memorial Glade/Moffitt Library every half hour until 4 AM, but after 4 AM shuttles on routes will not be picking riders up at stops.

If you make a BearWALK request before 4 AM, you will receive a walk. Both your point of pick up and your destination must be within service boundaries.

For requests made after 4 AM, "Door-to-Door" shuttles will be dispatched to requesters within PICK UP boundaries, but DROP OFF boundaries are extended to Hopkins, Sacramento, Ashby and Euclid and Eunice.

Are you making a request fo a group? Feel free to simply walk together! You don't need BearWALK if you are a party of 4 or more. Walking in groups is encouraged!

Can I make a request by phone?

  • Call 510/642-9255 to reach the automated telephone dispatch system.
  • CalNet ID is not required for phone dispatch. (Night safety services are provided free of charge to the whole community.)
  • Regular users can request rides to and from frequent locations with a few touch tones.
  • Operators can be reached by pressing "0."

Can I call in advance?

No. More advance reservations not accepted. Make your request only when you are ready to go because BearWALK cannot wait longer than 5 minutes for you to meet them when they have arrived.

Allow us 15 minutes to dispatch the service and call you back.

Note the last request time of 5:30 AM.

How will I know BearWALK is here?

The dispatch system will call you to tell you BearWALK has arrived, but be sure to stay on the line to hear exactly where they are waiting for you,

The CSO or Shuttle could be on the other side of a building. (The Shuttles will always be on a street side.)

If you don't listen, you may exceed your 5-minute wait limit, your request will be marked as a "No Show" and be deleted!

Remember: Always wait in a safe place for BearWALK.

How can I identify a BearWALK CSO?

CSOs will have a UCPD-issued identification card showing their full name and their badge number. When working as BearWALKers, they always wear yellow and blue shirts and jackets that have "CSO" on the back, the CSO Seal on the left breast, and a UC Police Department patch on the upper arm. See picture of what a CSO looks like.

What if I need a ride before 4AM?

The BearWALK Night Safety Program is offered to get you safely from campus locations to your residence, or BART. If you must be driven to your location and the night safety shuttle routes do not accommodate you, we recommend contacting your local taxi service.

Taxi Cab Service
National Dispatch Service - 800.TAXICAB

Does the Night Safety Shuttle run tonight?

Check out this Google calendar of the Night Safety Shuttle Schedule. Add it to your own Google Calendar.

 

More About BearWALK

BearWALK night safety service is largely a student-run operation before 4AM. Both the dispatchers working behind the scenes and the walkers who show up to get you there, are Community Service Officers, known as CSOs, and are student employees of the UC Police. These student employees handle hundreds of walks and requests per night and do such a good job that the developers of our automated dispatch service (RideCell) has named them, "the best dispatchers we've worked with."

BearWALK dispatchers use the RideCell software and their experience to determine the estimated arrival time of BearWALK service, depending upon staffing and call volume, and you may share the ride with others going to that area. Wait times may be longer than 15 minutes on a very busy night.

BearWALK considers the current schedule a Pilot Program. We hope you will give us feedback about your experience by using this Feedback Survey

If you have any concerns, you can contact UCPD any time at the non-emergency number 510-642-6760. In the future, BearWALK reserves the right to adjust night safety service hours and policies.

Related Links

ALL EMERGENCIES dial 911
In an EMERGENCY, from a cell phone on or near campus, dial 510 642-3333
If you have any questions, please contact UCPD:
Email the police
Visit us at 1 Sproul Hall (basement), near Telegraph Avenue & Bancroft Way
Office Hours:  Monday – Friday 8 a.m. to 5 p.m.
Station Hours: 24 hours a day, 7 days a week
Mail us at University of California Police Department, Berkeley, Records Unit
1 Sproul Hall, MC #1199, Berkeley, CA 94720-1199
Phone: 510 642-6760, 24 hours a day
Fax: 510 643-4655
Records Unit Services Offered: Livescan Fingerprinting is done by appointment only, Tuesday Friday; Lost & Found Services are available Monday Friday 8 a.m. to 4:30 p.m.; Court Order Bookings are done by by appointment only Monday Friday; Records Requests are also available.

 

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